Deductibles. Depreciation. Hold-back payments. Supplements. The insurance claim process can be a confusing one – especially if you’ve never filed a claim before. The trained professionals of Tri-County Roofing’s Insurance Division are here to help you through the roofing claim process by providing you the documentation, photos, and feedback that your insurance company needs in order to process your claim as quickly and smoothly as possible. What are some of the things that we’ll provide that will help your adjuster quickly process your roofing claim?
- A solid understanding of the insurance claim process.
- A thorough, well-documented estimate of needed roof repairs or replacement.
- Photos that show the storm damage found on your roof.
- Required Building Code documentation.
- Excellent communication throughout your experience with our company.
Our goal is to provide you an exceptional experience while working with our company to repair or replace your roof system. If you are looking for more than just a new roof, give us a call today or contact us by clicking on the box below. If you reach out to us on a normal business day, we guarantee that you’ll receive a call back that same day!
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Meet our Insurance Division Director: Rick Littreal
In 2000, after serving 4 years in the military, Rick ended his Air Force career and soon went to work with an insurance restoration company. It was there that he began learning the details of the insurance claim process, how to produce well-written insurance estimates, and discuss repair and policy related questions with homeowners and insurance adjusters. It is with this education that he is now able to help homeowners through the roof claim process.
Common Insurance Claim Terms
Are you confused by some of the insurance claim terminologies you’ve heard from your adjuster or read in your policy? Here are some of the common terms used when discussing an insurance claim or policy. These definitions are our basic interpretations. For further information or to confirm any questions you may have, please contact your insurance agent or adjuster.
Insured: The insured is the individual who has the insurance policy on the property. If you are the one who is named on your home’s insurance policy, you are considered the insured.
Deductible: Basically, your deductible is the amount of money that you are responsible for when an insurance claim is filed.
Depreciation: This is the amount that your insurance claim payment may be reduced by due to age or wear and tear. For example, a roof claim may total $6,000.00 but may be reduced to $3,500.00 because of the roof’s age.
Hold-back payments: In some cases, a portion of the claim – possibly the depreciation – may be held back by the insurance company until it is confirmed that the repairs have been made. After repairs are complete, the amount held back is released to the insured.
Supplement / Supplemental Estimate: In many cases, the initial estimate written by the adjuster will be missing some important things such as code related items or damage that was not evident during their initial inspection. When this happens, a supplemental estimate is prepared by our estimator and sent to the adjuster for review. After approval, the insurance adjuster will typically issue the additional funds to you.
Mortgage Company: If you have a mortgage on your home, there is a chance that the mortgage company’s name will be on the check issued by your insurance company. This is not abnormal. Your mortgage company has an interest in your home and wants to be sure that repairs are made when storm damage or other events occur. If the mortgage company is listed on the check, it will be important to get them involved right away to find out what documentation they may need in order to process the payment.