Here’s what Mr. Richard of Mount Pleasant had to say after Tri-County Roofing put on his GAF Lifetime 130 mph Architectural Shingle Roof.

“Tri-County Roofing was VERY responsive, courteous and professional.  There was great communication right through completion of the project.  They submitted a very detailed and professional bid packet.  When I came home for lunch the day of the re-roofing, there were a few tools and materials on my sidewalk – as might be expected.  As I was leaving to return to work, I realized the crew had completely cleaned the sidewalk so that I would not have to step over or around anything.  Although I didn’t expect them to do that, it was another example of their attention to detail and to the customer’s satisfaction.  After the job was done, the lawn was cleaned to perfection.  Within days after the project was completed, a company ‘quality control inspector’ showed up and conducted a complete inspection of the roof and surrounding area and followed up to ensure that I was satisfied with all facets of the project.  I have and will continue to recommend Tri-County Roofing without any reservations what-so-ever.  They should be on the TOP of Angie’s List!”

“The results were excellent and the roofing crew was very professional.”    - Roger, Goose Creek

“Really helped us out. Thought the leak in the garage was a roof issue but it wasn’t.”    - Andrew, Charleston

“They were fantastic. Very professional.”    - Lori, Johns Island

“He was professional, timely, and really knew his business.”    - Lynda, Seabrook Island

“Very responsive, courteous, and professional.  Attentive to detail and to the customer’s satisfaction.”    - Richard, Mount Pleasant

“Professional, knowledgeable and very friendly.”    - Terry, Goose Creek

“Their team did a great job from start to finish.”    - Michael, Goose Creek

“They were great. We were very, very pleased.”    - Melissa, Charleston

“Great Job Guys! Thank you for making this a good experience for us. Our house is awesome.”    - Bryan, Goose Creek

“We were impressed. There was a supervisor on site with the workers the whole time. They made sure the material delivered was correct.”    - Rebecca, Charleston

“The job was very well done and the price was very good.”    - Bernard, North Charleston

“It was a very good experience.”    - Judy, North Charleston

“They worked through the heat and did a beautiful job in a difficult situation.”    - Katherine, Charleston

“Wonderful. No more rain in the attic.”    - Judith, Summerville

“Excellent experience. Pleased that he was honest and fair when he could have told us we needed all sorts of repairs. Took pictures and showed them to us. We were able to see the damaged area. Very informative.”    - Patti, Charleston

“This company was the best. They found the leak whereas another roofer couldn’t and wanted to charge extra to take a further look. Repair was done and no more leaks. Great experience!”    - Hillary, Goose Creek

We would like to thank our customers for their business over these last 40 years and appreciate the relationships that have been established. You have helped us shape our business into what it is now and we appreciate your feedback. It helps us grow and to fine tune our business.

Have a Happy Thanksgiving Holiday!

Your Team at Tri-County Roofing.

Tri-County Roofing was able to accommodate Ms. Marcia E. with more than just a roof. She also needed new rain gutters and a new chimney cap.

Ms. Marcia did her homework. She researched the different shingle companies to find out what her options were and the quality of the shingles available. She researched the different roofing companies to see how long they have been in business. She wanted to go with a company she felt would be around for years to come. She got multiple estimates.

She knew from her research that she wanted a CertainTeed Roofing System. She went with the Georgetown Gray color. She knew that Tri-County Roofing has been in business for almost 40 years. Not only that, Tri-County Roofing is a CertainTeed Select Shingle Master Certified Roofer, which means that we can offer the homeowner the highest level 50-year extended warranty backed by the CertainTeed Company. Not all contractors have completed the extensive training to qualify to offer their customers such great warranties.

The key to a good roof is to install it correctly. Her advice would be to not go with the cheapest price. She stated that if a company is significantly lower, they will cut corners on the job or not install it properly.

Ms. Marcia also said that her roofing representative, Shannon, was very knowledgeable and professional. She stated that he answered all her questions and brought her different materials to look at to help with her decision. She was happy with the installation and felt the clean-up went well. She noted that she had a great experience.

Ms. Marcia said that she would highly recommend Tri-County Roofing. She also indicated that her neighbor had her roof replaced by Tri-County Roofing three days after hers was completed.

I’d like to think that Tri-County Roofing passed the test with flying colors. Thank you Ms. Marcia for your comments.

The following email was sent to Tri-County Roofing by Mr. Leon of Goose Creek.  We replaced Mr. Leon’s roof with GAF Timberline HD Shakewood shingles.

“We recently had our roof replaced by Tri-County Roofing and appreciate the help we received from JJ Outen through the entire process. It started with a leak after a heavy storm. I called numerous roofing contractors but only received a response from Tri-County.

“JJ showed up at our house the next day while my wife and I were at work and called me to ask about the location of the leak. I explained what I had seen and he called about 15 minutes later and told me he had repaired a spot in the same location and it was a simple nail pop that he repaired at no charge. (It was raining at the time.) We never had another leak in that location even though the down pours continued.

“I requested an estimate to replace the entire roof while he was there and told him up front that I would also contact other contractors as well to compare prices. Over the next week, I talked with two other contractors that liked to use a ‘Do it now, cause a price increase is coming’ tactic that I found irritating. One company gave me a three day price guarantee and the other gave a two week guarantee. There was no limit on Tri-County’s estimate and they came in lower than their competitors. I made the obvious choice to go with Tri-County Roofing.

“Workmanship was great. The Timberline HD shingles really makes our house stand out and my wife and I now have peace of mind knowing that we have a great roof backed by a great guarantee.  Thanks JJ.”

Mr. Leon chose to go with the System Plus Warranty. This warranty covers any problems with workmanship for 10 years and provides a non-prorated material and labor warranty for 50 years against defects. Other levels of warranties are available. For more information call us at 1-800-NEW-ROOF.

Is it a big deal to be a factory-certified GAF Master Elite Roofing Contractor?  We think so.  Here’s why.

In order to become a factory-certified GAF Master Elite roofing contractor, we had to show that we are:

• Fully Licensed by our state to perform roofing work.
• Adequately Insured for your protection.
• Have a Proven Reputation for providing quality roofing services throughout the community.
• Committed to Ongoing Professional Training to ensure quality installation.

GAF has become North America’s largest manufacturer of commercial and residential roofing.  They have been in the business for over 125 years.  Because of GAF’s stringent standards, only the top 3% of all roofing contractors in the nation have qualified as Master Elite contractors.

Below are some photos of our crews as they attended the 2012 instructor led training course to maintain their certification.  They attended class work as well as a hands-on session where they added shingles, ridgecap, a valley and dripedge to a mock roof for the Golden Pledge Warranty.

Due to the training received and the procedures followed when roofing a home, the roofs Tri-County installs are eligible for superior warranties – all backed by GAF’s financial clout as North America’s largest roofing manufacturer.  After all, a warranty is only as good as the manufacturer that stands behind it. Good Housekeeping also stands behind GAF’s roofing system.

Buying a new roof system is an important investment and a major purchase.  By choosing Tri-County Roofing as your GAF Master Elite contractor, you are assuring yourself that you’ll be dealing with a quality, reputable and dependable professional contractor – not some “fly-by-nighter.”  We have been in business for over 40 years.  We have held the GAF Master Elite Training Excellence Award since 2007.  In 2008, we received the Installation Excellence Award.  We are knowledgeable of the different roof systems available that will fit your building and budget.  Don’t trust your biggest asset to just any contractor.  Call on Tri-County Roofing for all your roofing needs, 1-800-NEW-ROOF.

This Charleston homeowner is one of many who tried to get a new roof and the roofing company they first went with took their insurance money but didn’t do the work.  A good rule of thumb when dealing with any type of contractor is to never pay for the entire job up front.  It is a common practice to put down a deposit and pay the balance when the work is completed and you are satisfied.  If they ask you to pay for everything up front or they make you feel uncomfortable, walk away quickly.

After getting no where with the roofing company that ripped her off, Ms. Mary G. contacted Tri-County Roofing.  She saw that we were an approved GAF Master Elite Roofing Contractor.  This means that because of GAF’s stringent standards, Tri-County Roofing is considered to be in the top 3% of all roofing contractors in the nation.

Shannon Hawkins met with Ms. Mary and went over the proposal for the new roof.  She went with the Golden Pledge Warranty, which is the best warranty available and chose the Slate Timberline HD shingles along with having Tri-County Roofing install a siding vent.  We were able to complete her roof within 10 days from the signing of the contract.

Ms. Mary sent Tri-County Roofing a letter thanking us for helping her get her roof finished.  She said the crew was very professional and she appreciated their hard work.

Tri-County Roofing replaced Al and Mary’s roof with GAF Timberline HD Shakewood shingles. We received the following email from them.

“Just have to brag on your company! Needless to say the pictures speak for themselves, but that doesn’t hold a candle to the superb customer service we received. From Brian Coffey, to the work crew (they were simply amazing!) to the inspector, we could not be happier. Thank you for putting us, the customer first! I will continue to sing your praises at my office on Joint Base Charleston. You have provided us with excellent service from the first roof in 1996 to the new one in 2012. Rock on Tri-County Roofing!

Thanks again, Al & Mary P.”

Before New Roof

After New Roof

Ms. Susan O. chose to have her roof replaced after discovering it was damaged by hail.  Tri-County Roofing worked with Ms. Susan and her insurance adjuster by providing all the required documentation and pictures needed by the insurance company.  Tri-County Roofing also installed 2 solar attic fans to help maintain proper air circulation.  “The Tri-County Roofing team was timely, professional and kind to our pets,” states Ms. Susan.  She said that the work crews cleaned up thoroughly each day and were very polite.  She appreciated the prompt removal of the waste trailer after the job was completed.  Ms. Susan raves about how beautiful the roof is and that many of her neighbors chose to use Tri-County Roofing after seeing how well her roofing project went.

Did you know that a properly balanced attic ventilation system will help to:

• Remove excess heat and moisture to protect your roof from premature deterioration
• Prevent roof rot in your attic or roof deck
• Minimize peeling and extend the life of exterior and interior paint
• Limit the growth of harmful mold
• Safeguard your attic possessions against mildew damage
• Reduce excessive heating and air conditioning costs by 5%

Ms. Kathi C. of Hanahan states that when major work is done on any rental property that it is really important to be considerate of the renter.  In this case, the renter was ill so some extra care needed to take place.  For this reason, Ms. Kathi was extremely grateful to Tri-County Roofing and how they handled the job and how smoothly it went. Tri-County Roofing was very professional, returning phone calls promptly and starting and finishing the work at the agreed upon time.  Ms. Kathi was informed by the Tri-County team as to the procedure if any hidden damages were discovered during the roofing replacement process.  She noted that the team did follow the procedure as it was explained to her.  She also stated that the bid was competitive and she would be more than happy to do business with Tri-County Roofing again.  Ms. Kathi reported that it has rained since the work was completed and the renter gave a good report of everything remaining dry inside.

Tri-County Roofing attended ABC Supply Company’s Annual Founders Day Luncheon held on June 27, 2012.

ABC Supply Company is the largest wholesale distributor of roofing in the United States and one of the nation’s largest distributors of siding, windows and other select exterior building products, tools and related supplies.

They are celebrating 30 years of service and hosted a luncheon for their customers and associates as a way to say thank you. Working hard and having fun have been part of ABC Supply since the very beginning.  Building relationships in an atmosphere of warm hospitality, friendship and fun have always been the hallmarks of store events for associates and customers alike.  They consider their customers as part of their extended families.

Some of the vendors we got to meet with were:

• CertainTeed – A leading North American manufacturer of building materials.
• GAF – North America’s largest manufacturer of residential and commercial building products.
• Owens Corning – Residential roofing and siding products.
• Sealoflex – Water proofing systems.
• Simonton – Manufacturer of high quality vinyl windows and patio doors.
• Velux – Leading manufacturer of roof windows, blinds, skylights and sun tunnels.

It was a great day to meet and discuss what’s new in the roofing, siding and window industries.

Thanks ABC Supply for bringing us all together.